These terms explain how travel enquiries and confirmed arrangements are handled. Read them together with your written itinerary and booking confirmation. The operator’s legal name, contact details and final commercial policies must be completed before the site goes live.
01 · Booking & confirmation
Submitting a form or requesting availability does not create a confirmed booking. Your journey is confirmed only when the operator issues written confirmation and any agreed payment requirements have been met. Check traveler names, dates, services and meeting arrangements carefully.
02 · Prices & inclusions
Website prices are starting prices unless expressly stated otherwise. The final quote specifies the applicable currency, traveler numbers, package, services, taxes and any agreed extras. Services not expressly included in your confirmation are excluded.
03 · Payments
The deposit amount, balance due date and accepted payment method are stated in your individual quote or booking confirmation. Do not send card details through an enquiry form. Where online payment is offered, follow the secure checkout instructions provided for the booking.
04 · Cancellations & refunds
Notify the operator in writing if you need to cancel. Applicable charges, supplier restrictions, deadlines and refund conditions are those disclosed before you confirm your booking. Ask for these terms if they have not been provided. No universal cancellation percentage or free-cancellation entitlement is implied by this page.
05 · Changes to your journey
Requested changes depend on availability and may affect the price. Site closures, weather, transport disruption or other operational circumstances may require an adjusted route or schedule. The operator will discuss material changes and available options with you, subject to the booking terms and applicable rights.
06 · Traveler responsibilities
Provide accurate booking information, arrive at the agreed meeting time and follow reasonable safety instructions and site rules. Travelers are responsible for checking their travel documents, entry requirements, health needs and insurance arrangements. Tell the team about relevant accessibility requirements before confirming so suitability can be discussed.
07 · Third-party services & circumstances outside our control
Some services may be delivered by independent providers named or described in your arrangements. Their disclosed conditions may apply. Responsibilities in the event of disruption will depend on the services booked, the agreed terms and applicable law. Nothing here removes rights that cannot lawfully be excluded.
08 · Feedback & contact
If something goes wrong during your journey, contact the local team promptly so they have an opportunity to help. Send subsequent questions or complaints using the contact details on this website and include your booking reference. Personal information is handled as described in the Privacy Policy.